service policies and code of conduct

Kato Fitness Service Policies

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These policies apply to both in-person and online training services of Kato Fitness.

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1. Cancellation of In-Person Services:

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• Cancellation Notification: Clients wishing to cancel their in-person services must notify Kato Fitness at least two weeks in advance. The notification must include the client's name, client number, the start date of the cancellation, and the reason for cancellation, if desired.

• Refunds and Adjustments: If the cancellation notification is made within the two-week period, Kato Fitness will assess the possibility of adjustments to future payments or a seamless transition, subject to our discretion and applicable regulations.

• Late Cancellation: If a client does not notify their cancellation at least two weeks in advance, Kato Fitness does not guarantee eligibility for adjustments to future payments or a seamless transition. This means that Kato Fitness and its billing systems will charge for one more week of training before definitively canceling the membership.

2. Cancellation of Online Training Services:

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• Cancellation Process: To cancel online training services, clients must notify Kato Fitness at least 30 days in advance. Considering that this membership is a monthly payment, the client must notify at the time of receiving their next charge for our monthly membership that this will be their last month using Kato Fitness services. Within this period, Kato Fitness will evaluate the possibility of adjustments to future payments or a seamless transition, subject to our discretion.

• Late Cancellation: If a client does not notify their cancellation at least two weeks in advance, Kato Fitness does not guarantee eligibility for adjustments to future payments or a seamless transition.

3. Class Schedule Changes:

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• Change Requests: Clients may request changes to their class schedule with a maximum of 4 hours notice. Changes are subject to schedule availability and must be coordinated with Kato Fitness.

• Missed Classes: If a client books a class and does not show up without prior notice or cancellation, the class will be considered taken, and no refund will be issued or new class scheduled.

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4. Freeze Policy:

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• Freeze Period: Clients may freeze their services for a maximum of one week every six months. To request a service freeze, clients must notify Kato Fitness at least 14 days in advance. During the freeze period, no fees will be charged.

5. Communication Channels:

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• Clients must communicate with Kato Fitness for any cancellation requests, schedule changes, or service freezes. The notification must include the client's name, client number, and specific details of the request.

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 Kato Fitness Code Of Conduct

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Mutual Respect:

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• Respect and Courtesy: All members and visitors are required to treat each other with respect, kindness, and courtesy at all times.

• No Discrimination: We do not tolerate any form of discrimination based on race, gender, sexual orientation, religion, or ethnic origin. Everyone is welcome and should be treated equally and with respect.

• Harassment Prevention: Harassment, sexual harassment, and any form of intimidating or bothersome behavior towards other members or gym staff will not be tolerated under any circumstances.

Personal Hygiene:

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• Proper Hygiene: Maintain proper personal hygiene. Before using the equipment, ensure you are clean and use disinfectant on the equipment after use.

• Clean Clothing: Wear clean and appropriate clothing for exercising.

• Perfumes and Lotions: Out of consideration for other members, avoid using perfumes or lotions that may cause discomfort in shared areas.

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Safety:

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• Rules and Guidelines: Follow all rules and guidelines provided by Kato Fitness staff regarding the use of equipment and areas.

Equipment Knowledge: Do not use equipment without proper knowledge or supervision if needed. If you are unsure of how to use a piece of equipment, seek assistance from staff.

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Cleaning:

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• Mandatory Cleaning: After using any equipment or area, it is the responsibility of all members to clean and disinfect properly.

Do Not Leave Personal Items: Do not leave personal items in common areas or on equipment, as this can cause obstructions and accidents.

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Ethical Behavior:

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• Legal Behavior: No illegal behavior is tolerated at Kato Fitness facilities, including theft, vandalism, and any illicit activity.

Noise:

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• Reasonable Noise Level: Maintain a reasonable noise level in all areas of the gym to avoid disturbing other members. If you listen to music or watch videos on your personal device, use headphones.

Appropriate Attire:

• Proper Sports Attire: Wear clean, appropriate sports attire for exercising. The use of sports shoes is mandatory in all areas of the gym.

Problem Reporting:

• Issue Notification: If you experience a problem with another member or see an unsafe situation, immediately report it to Kato Fitness staff so they can address the issue.

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Equipment and Machine Use:

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• Limited Use Time: During peak hours, time limits may be applied to equipment and machines to allow other members to use the facilities equitably.

• Unloading: After using equipment, unload it and return the weights to their proper place.

• Cleaning: To maintain hygiene in our facilities, clean the equipment with disinfectant towels located in various areas of the gym after each use.

• Striking Machines and Equipment: As we are a small studio focused on keeping our training equipment in perfect condition, it is absolutely prohibited to strike machines or throw dumbbells on the floor.

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These detailed "Codes of Conduct" are fundamental to creating a harmonious

and safe environment at Kato Fitness.

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